How do I track my order?

Upon completion of your order on-line you will receive a confirmation number, once that order is shipped out you will receive an additional e-mail from us stating your tracking number.

My package has not arrived yet, what should I do?

WeddingOlala takes every pre-caution to complete orders as soon as possible. If your order does not appear to be processed or if your need by date is approaching and you have concerns/questions, please contact customer service via e-mail for a status update. Include your order number, full name and contact information (i.e. phone, email, address). Please keep in mind that the process time is one to three days plus the shipment time which could be anywhere from one to seven days depending on the shipment method you chose at time of order and your ship to location.

Can I change or cancel an order once it has been placed?

If for any reason you must cancel or change your order please contact us as soon as possible. Many times we process orders the same day they are made and it may not be possible to cancel or change your order, however, we will make every possible effort to accommodate your request. If the order has already been shipped and you still would like to cancel or change your order, you will have to return the item to us following our return policy and procedure. Please contact us via e-mail in all cases.

Is it safe to use my credit card online?

WeddingOlala.com takes every precaution to protect its customers' information. All submitted and sensitive information submitted to our web site is protected both online and offline the information is encrypted and is protected with the best security encryption software currently available in the industry. Please contact us via e-mail if you have any questions or concerns about WeddingOlala.com security practices.

What credit cards do you accept?

We accept MasterCard, Visa, Discover, and American Express. We also accept PayPal.

Are there other payment options?

We're sorry but it is our policy not to accept checks, or money orders. We apologize for any inconvenience.

Do I have to pay sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Nevada (8.1%) in accordance with state law. All other states and countries are tax-exempt.